Metric Promotion

Ad Hoc metrics can now mature into Scorecard metrics. The application manager can now edit a process and convert any Level 2: Auto-Assessed Ad Hoc metric to a Scorecard metric. This completes the path from the initial plan-to-do-anything approach that Ad Hoc metrics allow, to the carefully defined measurements that Scorecard metrics support.

Mid-Year Updates

If you use yearly Scorecard metrics, you can now set them to be updated in a mid-year month.

You no-longer have to select a quarter-end month to see the values for quarterly Scorecard metrics, or a year-end month for Yearly metrics.  Once entered, the values show up for the entire period.

The Entity CSV Download has a new column that indicates whether each metric is Monthly, Quarterly, or Yearly.  If Yearly with a mid-year update month, it names the month.

Curvy Charts

Spark Charts now use wavy lines instead of straight ones. Hover over any data point to see the exact Target and Actual values.

Click on any chart to see a bigger version that's easy to copy into a spreadsheet or presentation.  Charts on paper printouts of metric PDF reports are curvy now too!

Pareto Charts now display vertical bars instead of horizontal ones.

The Tags, and Responsibilities screens now show the new charts by default (like the Process Review screen). Choose Rolling 15 Months from the Show: Metrics drop-down to see the raw data instead of a chart.

Release 2012-05-12: Longer Links

• Links to supporting materials can now be up to 500 characters long (was 255 chars). This affects objective/strategy reviews, tactic reviews, function links, and process definition links.
• Creation Status approval has been simplified - the two controls on the Strategy Edit screen have been merged into one for clarity and ease of use.
• Plan CSV Download now includes the Strategy Tag of the parent strategy next to each tactic.

Release 2011-11-30: Improved graphs and Move Strategy

Improved graphs in PlanBase Scorecard bring a new level of visual management to performance measurement:

• Green, yellow, and red background shading highlights on-track, behind-plan, and off-track performance over time.
• Click on any graph to display a full-size version suitable for presentations, printing, or copying to other applications outside of PlanBase Scorecard

As another improvement, you can now move strategies around when building or modifying a plan in PlanBase Hoshin. Easily undo a move if you change your mind. This feature enables you to:

• Move an objective/strategy to a different part of a plan
• Combine one plan into another
• Promote an objective/strategy to its own new plan.

Existing customers can access ShowMe learning modules on these new features.

Inquire today about how PlanBase Hoshin and PlanBase Scorecard can elevate your planning and process improvement!

Release 2011-10-05: Scorecard CSV

A new entity spreadsheet download (opens in Microsoft® Excel® or other spreadsheet application) shows a rolling 15 months of data (same as the Entity view screen) for every metric in an entity and its immediate sub-entities. Like the Heat Map screen, it shows two levels of entities. The CSV file format is easily machine-readable and should be compatible with most spreadsheet-type programs. This spreadsheet download can be used for "slicing and dicing" or reporting on data in the system or as a reverse of the Batch Data Load process.

Release 2011-05-09: Data Subsets

Scorecard Improvements

• "Metric Subsets" have been renamed, "Data Subsets" because in addition to picking metric types, you can now choose your favorite sub-entities. This facilitates a greatly pared-down Heat Map, Metric Contributors, and Variance Analysis (when you add a Pareto analysis on the Process Review screen).
• The Heat Map screen now has a Show Targets button to display targets as well as actuals. When not showing targets you can still hover over an actual value to see the target, units, and what-is-better (more/less/closer).
• When showing targets, the Heat Map screen now shows a label indicating which row is actual and which is target.

Focus reviews with data subsets

Businesses commonly track a large number of metrics on their scorecards, but individual leaders need to focus their reviews on the subset of data most meaningful to them. PlanBase Scorecard lets you define subsets of the metrics and sub-entities most essential to you for a more concentrated view of every Scorecard screen, but particularly of the Heat Map screen.

Use a subset by selecting it in the Data Subsets drop-down tab in the top navigation section of any Scorecard View screen. Selecting a data subset is sticky - it stays selected when you navigate between the Scorecard View screens. To view all metrics and entities again, select *All Data* from the same drop-down, or click a link in the left-hand navigation pane, or edit something on the Entity View screen.

Release 2011-02-28: Pareto Analysis

Scorecard Improvements

• Added an optional Pareto analysis and Variance analysis to each process and metric review (on the Process Review screen).
• "Tactic Assigned" and "Review Overdue" messages are now generated for process improvements and corrective actions as well as tactics.
• Now everyone has access to the Load Metric screen (formerly only the Application Manager had access).  It works like the Batch Data Load screen except it only loads one metric at a time and it's designed to be used by cutting and pasting data directly from your spreadsheet into the system.  This makes it even easier for each metric reporter to enter their own data (and historical data too).  Look for the little blue load link next to your favorite (non-batch-loaded) metrics on the Business Unit screen.

Usability Improvements

• Made Metric Subsets stickier - now editing a metric or updating a review leaves you in the subset you were in.  Editing a process or function or clicking something in the left-hand navigation still pops you out of the subset.
• The subset name now appears at very top of the screen, making it more obvious and mirroring the way the Function View works.
• Changed name of "Scorecards" and "Plans" section in left-hand navigation to "My Scorecards" and "My Plans" for clarity.
• (Brief) message on each user's home page announces the new release.

Security Improvements

• We now store each password using multiple rounds of SHA-512 hashing with unique salt for each user, which is currently state-of-the art for making passwords "unrecoverable."
• This increases the maximum password length.  All alphabets of the Unicode Basic Multilingual Plane (BMP) are still supported in both the password and user ID (and every other field in the system).
• We have also improved our password requirements (to encourage people to make better passwords), by adding several popular passwords to the list of reserved words and by prohibiting 4 or more of the same character in a row (e.g. 1111, AaAa, etc.).
• To take advantage of the new storage you must change your password.
• Ninety days after this release, anyone who hasn't changed their password yet will be forced to change it.
• It is still each user's responsibility to use a unique password for every account, to make each password strong, unguessable, compliant with their organization's security guidelines, and to keep each password secret, never sharing it or their account with others for any reason.
• PlanBase is continually looking for ways to improve security, not just password security.  PlanBase encourages people to use good passwords by having password requirements, by making helpful suggestions, and by storing passwords securely.  But even PlanBase cannot protect you against a hacker outright guessing your password (on the first try), or stealing a reused password from another site and using it to access this one.  Only you can choose a unique, unguessable password for each of your accounts and store them securely.  Please do your part to keep your account, your company, and PlanBase applications secure.

Release 2011-01-10: Scorecard Metric Subsets

• Each entity, function, or process owner can now create their own subset of metrics that are most important to them and navigate the Scorecard system showing only that subset. The new Edit Metric Subset screen makes it easy to select your favorite metrics. Any combination of metrics (within an entity) is allowed in a subset.
• The Heat Map screen now suppresses (or at least dramatically shrinks) columns that have no metrics in them.
• The old system of calling some metrics Entity KPIs or Function KPIs has been converted to the new system such that all the old Entity KPIs have been moved to the Metric Subset of the entity owner and the Function KPIs have been moved to the Metric Subsets of the function owners. The new system only allows one subset per-person per-entity and generally only entity or function owners can have their own subset.
• Tip: Inform your direct reports that you will use your subset to review their progress.

Release 2010-12-13: Hoshin/Scorecard Integration

In the works for months, this is a major release with a number of important enhancements.

Tactic Improvements

• Improved visual management of tactics, process improvements, and corrective actions.  Months are now color coded based on progress.  Question-marks, dashes, and colorful symbols show the current status or indicate overdue reviews.
• Tactics can now be shared between strategies in Hoshin plans and processes in scorecards.
• Tactic Assigned and Review Overdue messages now apply to process improvements and corrective actions as well as tactics.
• Monthly reviews for tactics.  All your previous data is saved and can be reviewed monthly.
• The Edit Tactic screen has been completely redesigned to require fewer keystrokes to enter or edit tactics.  Related tactics can be added with a single click.
• The Tactic Complete logic mirrors the Strategy Complete logic, but does not require manager approval.
• Tactics (including process improvements and corrective actions) are now visible until they are complete.

Other Improvements

• Objectives and strategies can now be linked to your entities and functions in Scorecard.  This allows you to jump between your related plans and scorecards with a single click.
• You can still add text "tags" to objectives and strategies, then filter by those tags on the Plan Status screen.
• Users of Hoshin and Scorecard can set a lowest-level strategy to improve a process, allowing you to share tactics and metrics with that process by picking them from a list.  This eliminates time and effort when developing and reviewing plans.
• The Process Review screen functions like a dynamic A3 chart, showing all process improvement tactics and metric corrective action tactics together, even if some of those tactics were originally entered in Hoshin and others in Scorecard.  The new display includes color-colored months, showing the progress of process improvement and corrective action tactics over time.
• Similarly, the Implementation Review screen has been improved to color-code each month of tactic progress.
• Hoshin-only users can now see the Entity and Function screens (minus any targets or actuals).
• The Responsibilities screens for Hoshin and Scorecard have been combined.
• A new Show Me feature adds a collection of short e-learning modules for features of the Hoshin and Scorecard applications.
• The left-hand navigation pages for Hoshin and Scorecard have been combined.  Only the bottom section that shows your plans or scorecards now changes with respect to which product you are viewing.  The link to switch between views is now at the top of that section.
• Mail is addressed differently to make it more likely for the Application Manager to receive returned mail or any replies to application-generated mail.

Customize Your PlanBase System

We have had many requests to customize PlanBase to allow for easier adoption of the system by more employees. Customization includes adding your company logo or changing specific labels to match your internal terminology. In PlanBase Scorecard, you may now customize the labels, "Business Unit", "Function", and several of the labels on the Financial Review screen. We even let you change the name of PlanBase Hoshin to whatever you want (Strategy Deployment, Goal Achievement, Quality Function Deployment, etc.)

QTD/YTD Views and Financial Review Screen

QTD/YTD Views

The Heat Map, BU, Function, and Metric Contributors screens have a new "Time Frame" tab that switches the view from Monthly (the current view which will still be the default) to QTD (Quarter-To-Date) or YTD (Year-To-Date).

Your administrator may want to revisit which metric types are declared Cumulative because that setting now affects many more screens. Checking the Cumulative box on a metric type tells the system to calculate QTD (for monthly metrics) and YTD values by adding up the values in that quarter or year. If the Cumulative box is not checked, the end-of-period value will be shown instead.

Use Cumulative for metric types like Gross Sales, Units Produced, and Number of Defects are generally cumulative (the quarterly number is the sum of the three monthly numbers). Do not use Cumulative for Call Rate, Customer Satisfaction, and Sales Growth over Prior Year because these numbers cannot be meaningfully added together and the end-of-period number (last month of the quarter, or last quarter of the year) tends to be the most relevant.

Financial Review

The new Financial Review screen shows shows how financial forecasts changed over time, shows future forecasts, and lets you update the latest forecast for all financial metrics in a business unit. Only users with financial permission can access this screen. It shows 15 months of data, similar to the other screens, but instead of showing the months prior to and including the current review month, it shows the months for the prior quarter, the current quarter, and the three upcoming quarters. Access this screen from the button at the top of the Business Unit screen.

The layout of this screen is similar to the BU view, except extra data is shown for each metric.

Any metric marked financial will not display current or future data on any screen except the Financial Review screen. This is for security so that only people with Financial privilege can view the forecasted values. Everyone will still be able to see the historical (ROFO) targets and actuals.

Full details of this feature can be found in the on-line help.

Scorecard Metrics on Hoshin

If you are a PlanBase Hoshin and PlanBase Scorecard user, you can now attach Scorecard metrics to Hoshin objectives and strategies. You can still define ad-hoc Hoshin metrics on-the-fly, but it's much easier to grab an existing metric from Scorecard and leverage the data already being tracked in the system.

Also, the Process Review screen has been redesigned so that metric-specific process improvements are shown next to their metric. General process improvements display at the top of the screen.

New Scorecard Features: Batch Data Load and Heat Map

Batch Data Load Screen

You can only access this screen if you have batch-data-load privilege, but you don't need the privilege to benefit from it! It allows someone (or a program) to automatically upload actuals and targets for multiple metrics at once. This is particularly useful when that data is provided by another system, but it can also be used to limit people's ability to enter data.

If you are an administrator with batch-data-load privilege, you can find the new screen in the left-hand navigation pane. It's designed for uploading a Tab-Delimited Text file (.txt) from a spreadsheet or other source. It is similar to the Metric Load screen but it allows loading multiple metrics at once. Before loading any metrics with this screen, you need to set those metrics up to be batch loaded. See the on-line help for full details.

Heat Map Screen

The Heat Map is a graphical representation of the current month's progress by metric vs. business unit. It shows all the key metrics across a BU, or function and highlights:

• How each business units is performing across multiple metrics
• Which metrics are challenging the most business units
• If any key reviews for this period are missing

Instances of a Metric Type Screen

This screen shows every instance where a metric type is used and lets you check across-the-board performance. It is also useful for managing metric types and for investigations related to batch data loading. It displays the review status, trend, and concern for each metric.

PlanBase Rolls Out Enhanced Communications Features in PlanBase Hoshin Upgrade

Andover, MA  June 8, 2009 – PlanBase, a leading creator of web-based Hoshin Planning software, today announced an upgrade to its PlanBase Hoshin software, including new communications and coaching features designed to increase users' engagement with the planning tools, and collaboration with one another, for improved results.

PlanBase Hoshin: New Features Enhance User Engagement and Collaboration

The latest version of PlanBase Hoshin includes several new features designed to increase users' engagement in the planning process through personalized communication and coaching. A new, built-in notification system allows users to receive messages on the Home Page, specific to their role in the planning process, such as reminders to take certain actions for which they are responsible. Many messages will delete themselves when the required action is taken, but any one may be deleted manually. The in-system messages will be augmented by email reminders when certain actions are not taken, or when new messages are present.

In addition, the new release includes features designed to facilitate communication among all participants in the planning process. Known as "Catchball" among Hoshin practitioners, this group dialogue is deemed critical to a plan's success. PlanBase Hoshin will now enable all participants charged with executing a plan to be engaged in top down and bottom up communication aimed at continuously refining and improving their plans, even if they are in different locations.
For more information about the latest release of PlanBase Hoshin, visit PlanBase.com.

PlanBase's web-based Business System management software take the pain out of the strategic planning process by allowing real time, enterprise-wide collaboration on strategy deployment and process management. PlanBase Hoshin brings speed to strategy deployment, accountability to strategy execution, and visibility to progress. PlanBase Scorecard brings measurement to key metrics, continuous improvement to the collection of processes that define how value is created, and transparency to results. In organizations large and small, PlanBase solutions foster increased awareness, motivation, alignment, and success.

PlanBase Scorecard

Manage processes and KPIs with ease in PlanBase Scorecard. It shares a single-sign-on with PlanBase Hoshin and is just as easy to use. The new Scorecard system:

• Supports using the same definitions for metrics (measurements) across an organization
• Provides a rolling 15-month view of process performance
• Charts actual performance relative to target
• Shows different views of the organization: by business, function, process, or metric.
• Encourages process improvements that specify who, what, and when

Please contact your account manager for a demo.